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CAD Integration
Public Safety Integration
CAD Integration for Public Safety
Connect HipLink with your Computer-Aided Dispatch system to deliver real-time incident alerts, automated unit dispatching, and closed-loop acknowledgement — with full audit trails for after-action reporting.
What CAD Integration Enables
Purpose-built to bridge your dispatch system with HipLink's mission-critical messaging engine.
Real-Time CAD Event Alerts
Automatically route dispatch events from your CAD system to first responders via SMS, voice, pager, or the HipLink mobile app.
Location-Aware Dispatching
Enrich alerts with geographic data so responders know exactly where to go — integrated with GIS and mapping systems.
Unit & Role-Based Routing
Route alerts to specific units, shifts, or roles based on assignment, jurisdiction, and availability schedules.
Automated Escalation
If a responder doesn't acknowledge within the defined window, HipLink escalates automatically to backup personnel or supervisors.
Closed-Loop Accountability
Every dispatch alert includes delivery confirmation, read receipts, and acknowledgement tracking for full operational visibility.
Compliance-Ready Audit Trail
All alert activity is logged with timestamps, recipients, delivery status, and response records for after-action review.
How It Works
From CAD event to responder acknowledgement — automated, auditable, and reliable.
01
CAD Generates an Event
A 911 call, dispatch assignment, or incident update triggers an event in your Computer-Aided Dispatch system.
02
HipLink Routes the Alert
The alert is routed based on unit, jurisdiction, shift schedule, and escalation policy — no manual relay required.
03
Responder Acknowledges
The responder receives the alert on their preferred device and acknowledges, confirming receipt and response.
04
Escalation if Needed
If unacknowledged, HipLink automatically escalates to the next responder or supervisor in the chain.
Integration Details
Connects via standard CAD APIs and TCP/IP socket interfaces
Supports incident creation, unit dispatch, status updates, and priority changes
Routes alerts based on unit, jurisdiction, shift, and role
Delivers to SMS, voice, pager, desktop pop-up, or HipLink mobile app
Full two-way messaging with acknowledgement tracking
Compatible with major CAD platforms including Hexagon, Tyler, and Motorola
Best Fit Environments
911 dispatch centers and PSAPs requiring automated alert routing
Police, fire, and EMS agencies with multi-unit coordination needs
Emergency operations centers managing large-scale incidents
County and regional dispatch centers serving multiple agencies
Organizations requiring after-action audit trails and compliance reporting
Ready to connect your CAD system with HipLink?
See how CAD integration streamlines dispatch communication with automated alerts, escalation, and audit-ready accountability.
