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First Responders and 911 Centers
Healthcare Integration
Epic Connector for HipLink
Integrate HipLink with Epic EHR to deliver real-time clinical alerts, patient event notifications, and secure messaging workflows — with closed-loop acknowledgement and HIPAA-compliant audit trails.
What HipLink Enables for 911 Centers
Purpose-built to accelerate dispatch-to-response workflows with automated, auditable alerting.
Automated Call-to-Alert Workflows
Transform 911 calls into automated alerts routed to the right responders based on incident type, priority, and jurisdiction.
Sub-Second Alert Delivery
Eliminate manual relay delays — HipLink delivers alerts to first responders within seconds of the dispatch event.
Multi-Unit Coordination
Simultaneously notify police, fire, EMS, and specialized units when incidents require multi-agency response.
Automated Escalation Chains
If primary responders don't acknowledge, HipLink automatically escalates through the chain of command.
Closed-Loop Acknowledgement
Every alert includes delivery confirmation and acknowledgement tracking — dispatchers always know who's responding.
After-Action Reporting
Complete audit trail of every alert, response time, and escalation for compliance reporting and performance analysis.
How It Works
From 911 call to responder acknowledgement — automated, reliable, and fully auditable.
01
911 Call Received
A call comes into the PSAP and is processed by the dispatcher, creating an incident in the CAD system.
02
HipLink Generates Alert
The incident triggers an automated alert routed by type, priority, jurisdiction, and on-duty schedule.
03
Responders Notified
First responders receive the alert on their preferred device — radio, SMS, pager, or mobile app.
04
Acknowledgement & Escalation
Responders acknowledge receipt; unacknowledged alerts escalate automatically to backup units or supervisors.
Integration Details
Integrates with all major CAD platforms via standard APIs
Supports priority-based routing for police, fire, and EMS incidents
Multi-channel delivery: SMS, voice, pager, mobile app, desktop pop-up
On-duty schedule integration for automatic responder selection
Real-time status tracking and acknowledgement monitoring
Compatible with NG911 and legacy PSAP infrastructure
Best Fit Environments
Primary and secondary PSAPs handling 911 emergency calls
Consolidated dispatch centers serving multiple jurisdictions
Regional emergency communication centers
Campus safety dispatch operations
Federal and military emergency dispatch facilities
Ready to modernize your 911 dispatch alerting?
See how HipLink automates dispatch-to-response communication with closed-loop accountability.
