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HipLink Healthcare Solutions
Healthcare Solution
HipLink Healthcare Solutions
Connect Epic EHR to HipLink for real-time patient event notifications, automated clinician routing, and closed-loop acknowledgement — ensuring critical alerts reach the right provider, every time.
What Epic Patient Alerting Enables
Bridge Epic's clinical intelligence with HipLink's mission-critical messaging for faster, accountable patient care.
Real-Time Patient Alerts
Route admissions, discharges, transfers, critical lab results, and code alerts from Epic directly to clinicians via their preferred device.
Care Team Coordination
Enable secure, role-based messaging tied to patient events so the right clinician is always in the loop — no phone tag, no delays.
Automated Escalation Policies
If the primary provider doesn't acknowledge within the defined window, HipLink automatically escalates to backup clinicians.
HIPAA-Compliant Messaging
All patient communications are encrypted, logged, and audit-ready — meeting HIPAA requirements for electronic protected health information.
On-Call Schedule Awareness
Alerts route based on real-time on-call schedules, so the right provider is notified even during shift changes and handoffs.
Closed-Loop Audit Trail
Every alert is tracked from trigger to acknowledgement with timestamps, delivery status, and response records for quality assurance.
How It Works
From Epic event to clinician acknowledgement — automated, auditable, and reliable.
01
Epic Generates an Event
Patient admissions, critical labs, code alerts, or clinical orders trigger a notification from Epic EHR.
02
HipLink Routes to Clinician
The alert is routed based on department, role, on-call schedule, and escalation policy — automatically.
03
Clinician Responds
The provider receives the alert on their mobile, pager, or desktop and acknowledges receipt.
04
Escalation if Unacknowledged
If no response within the defined window, HipLink escalates to the next provider in the chain.
Technical Details
Connects via Epic's standard APIs and HL7 messaging interfaces
Supports ADT events, critical lab results, and clinical order notifications
Routes alerts based on department, role, and on-call schedule
Delivers to SMS, voice, pager, desktop pop-up, or HipLink mobile app
Full two-way messaging with acknowledgement tracking
Compatible with Epic MyChart, Rover, and Haiku workflows
Deployment Options
Hospitals and health systems running Epic EHR
Emergency departments requiring immediate clinician notification
Nursing units with critical lab and patient event alerts
Clinical teams coordinating admissions, transfers, and discharges
Organizations with HIPAA compliance and audit trail requirements
Ready to connect Epic with HipLink?
See how Epic Patient Alerting streamlines clinical communication with automated routing, escalation, and accountability.
