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Secure Text Messaging
Healthcare Solution
HIPAA-Compliant Secure Text Messaging
Replace unsecured communication channels with encrypted, auditable messaging designed for healthcare — ensuring patient information stays protected while clinicians stay connected.
What Secure Text Messaging Enables
Enterprise-grade messaging built for the unique compliance and workflow demands of healthcare.
End-to-End Encryption
All messages are encrypted in transit and at rest, meeting HIPAA requirements for electronic protected health information (ePHI).
Role-Based Messaging
Send secure messages to individuals, groups, roles, or on-call providers — ensuring the right person receives the right information.
HIPAA-Compliant Audit Trail
Every message is logged with sender, recipient, timestamps, delivery status, and read receipts for compliance and quality assurance.
Message Expiration & Recall
Set automatic message expiration policies and recall messages when needed — reducing the risk of unauthorized ePHI exposure.
Multi-Device Delivery
Reach clinicians on their preferred device — smartphone app, desktop, pager, SMS, or voice — with a single send.
Group & Team Messaging
Create secure channels for care teams, departments, or cross-functional groups to coordinate patient care without unsecured tools.
How It Works
Secure, compliant messaging from send to acknowledgement — with a full audit trail.
01
Clinician Sends Message
A provider sends a secure message from the HipLink app, desktop client, or web interface to an individual or care team.
02
Encrypted Delivery
The message is encrypted and routed to the recipient's preferred device based on role, schedule, and availability.
03
Recipient Acknowledges
The recipient reads and acknowledges the message, creating a closed-loop confirmation visible to the sender.
04
Audit Trail Logged
Every interaction is logged with timestamps and delivery status for HIPAA compliance and quality reporting.
Security & Compliance
AES-256 encryption for messages at rest and TLS 1.2+ in transit
HIPAA Business Associate Agreement (BAA) available
Automatic message expiration and remote wipe capabilities
Role-based access controls with administrator oversight
Complete audit trail for all message activity
Integrates with Active Directory and LDAP for user management
Best Fit Environments
Hospitals replacing consumer messaging apps for clinical communication
Health systems needing HIPAA-compliant provider-to-provider messaging
Organizations preparing for Joint Commission communication audits
Care teams coordinating across departments and campuses
IT teams deploying secure messaging alongside existing paging infrastructure
Ready for HIPAA-compliant messaging?
See how HipLink replaces unsecured communication with encrypted, auditable messaging built for healthcare.
