About Hiplink
When the Message Has to Get There
For over 30 years, HipLink has been the critical communication middleware that organizations trust when failure is not an option. We sit between your systems and your people — ensuring the right message reaches the right person, every time.
Our Mission
To eliminate the gap between system events and human response. We build the communication infrastructure that ensures critical alerts are never missed, never delayed, and never routed to the wrong person — so organizations can protect what matters most.
Our Vision
A world where every critical event triggers the right response — automatically, reliably, and with full accountability. We envision communication infrastructure that organizations depend on the way they depend on power and water: always on, always trusted.
Our Story
Built for the Moments That Can't Wait
The problem was never a lack of monitoring tools. Organizations had SCADA systems, network management platforms, EHR alerts, building management consoles — all generating data, all producing events. The problem was what happened after the event fired.
Alerts went to inboxes that weren't checked. Pages went to people who were off-shift. Escalations didn't happen because there was no policy engine to trigger them. And when regulators or executives asked "who was notified, when, and did they respond?" — the answer was silence.
HipLink was founded to solve that exact gap. Not to replace monitoring systems, but to sit between them and the people who need to act. A command layer that takes any system event — from any source, in any format — and ensures it reaches the right person, through the right channel, with proof of delivery and response.
Over three decades, that mission hasn't changed. The technology has evolved — from alphanumeric pagers to multi-channel delivery across SMS, email, voice, push, and desktop alerts — but the core promise remains the same: when the message has to get there, HipLink delivers.
Today, HipLink serves hospitals, utilities, government agencies, public safety organizations, and enterprise IT teams across North America. Our platform processes millions of critical alerts annually, with the reliability and audit trail that regulated industries demand.
By the Numbers
Trusted at Scale
30+
Years in Operation
500+
Enterprise Customers
50M+
Alerts Delivered Annually
99.99%
Platform Uptime
What We Stand For
Our Core Values
Reliability First
Every architecture decision, every deployment pattern, every feature — judged by one question: does this make the system more reliable?
Speed With Accountability
Fast delivery matters, but knowing who received it, when they acknowledged, and what happened next matters more.
Customer-Driven Engineering
Our roadmap is shaped by the operators, IT teams, and safety officers who use our platform in life-critical environments.
Security by Default
Enterprise-grade encryption, role-based access, and audit-ready logging aren't add-ons — they're foundational to everything we build.
Integration Over Replacement
We don't ask organizations to rip and replace. We connect to what's already there — SCADA, EHR, ITSM, CAD — and make it work better.
Measurable Impact
If it can't be measured — response time, escalation rate, delivery confirmation — it doesn't belong in a critical alerting platform.
Leadership
The Team Behind the Platform
Led by industry veterans who understand that critical communications isn't about technology alone — it's about operational trust.
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Anthony LaPine
Founder & Chairman
Anthony founded HipLink with a clear vision: build the communication infrastructure that organizations can depend on when failure is not an option. His leadership established HipLink as the trusted middleware layer for critical alerting across healthcare, utilities, and public safety.
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Pamela LaPine
CEO & President
With more than 30 years in mission-critical communications, Pamela has helped hospitals, utilities, public safety agencies, and enterprises build alerting infrastructure that operates when it matters most. She leads HipLink's strategic vision and customer partnerships.
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Jeff Greer
Director of Technology & Product
Jeff drives HipLink's technical roadmap and product strategy — from multi-channel delivery engines to policy-based escalation frameworks that process millions of critical alerts annually. He oversees platform architecture, integrations, and engineering operations.
Careers
Build What Matters
We're a small, focused team building infrastructure that hospitals, utilities, and public safety agencies depend on every day. If you want your work to have measurable impact on critical operations — not just another SaaS dashboard — we'd like to hear from you.
