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Epic Connector
Public Safety Operations
911 Dispatch Centers
Automate alert routing from 911 calls to first responders with closed-loop acknowledgement, multi-unit coordination, and complete after-action audit trails.
What the Epic Connector Enables
Purpose-built to bridge Epic's clinical intelligence with HipLink's mission-critical messaging engine.
Real-Time Clinical Alerts
Route patient events, lab results, and clinical notifications from Epic directly to care teams via SMS, voice, pager, or the HipLink mobile app.
Secure Messaging Workflows
Replace unsecured communication channels with HIPAA-compliant messaging tied to Epic patient events and care coordination workflows.
Automated Escalation
If the right clinician doesn't respond, HipLink automatically escalates to backup personnel based on on-call schedules and escalation policies.
Closed-Loop Accountability
Every alert includes delivery confirmation, read receipts, and acknowledgement tracking — giving charge nurses and administrators full visibility.
HIPAA-Compliant Audit Trail
All message activity is logged with timestamps, recipients, delivery status, and response records for compliance and quality assurance.
On-Duty Scheduling
Integrate with on-call schedules so alerts always reach the right provider, even during shift changes and handoffs.
How It Works
From Epic event to clinician acknowledgement — automated, auditable, and reliable.
01
Epic Triggers an Event
Patient admissions, critical lab results, code alerts, or nurse call events generate a signal from Epic.
02
HipLink Routes the Alert
The alert is routed based on role, department, on-call schedule, and escalation policy — no manual intervention required.
03
Clinician Acknowledges
The recipient receives the alert on their preferred device and acknowledges, ensuring closed-loop confirmation.
04
Escalation if Needed
If unacknowledged within the defined window, HipLink automatically escalates to the next provider in the chain.
Integration Details
Connects via Epic's standard APIs and HL7 messaging interfaces
Supports patient admissions, discharges, transfers, and clinical result events
Routes alerts based on department, role, and on-call schedule
Delivers to SMS, voice, pager, desktop pop-up, Microsoft Teams, or HipLink mobile app
Full two-way messaging with acknowledgement tracking
Compatible with Epic MyChart, Rover, and Haiku workflows
Best Fit Environments
Hospitals and health systems running Epic EHR
Emergency departments requiring immediate clinician notification
Nursing units with critical lab and patient event alerts
IT teams managing Epic system uptime and infrastructure alerts
Organizations with HIPAA compliance and audit trail requirements
Ready to connect Epic with HipLink?
See how the Epic Connector streamlines clinical communication with automated alerts, escalation, and audit-ready accountability.
