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Other Integrations
Public Safety Integration
CAD Integration for HipLink
Connect your Computer-Aided Dispatch system with HipLink to deliver real-time dispatch alerts, supplemental event data, and automated escalation to first responders — across every channel and device.
What the CAD Integration Enables
Purpose-built to extend CAD dispatch with multi-channel alerting, escalation, and accountability.
Real-Time Dispatch Alerts
Automatically notify first responders, supervisors, and support teams the moment a CAD event is created or updated — no radio dependency required.
Location-Aware Routing
Route alerts based on geographic zone, unit assignment, call type, and priority level so the closest available team is always notified first.
Instant Escalation
If assigned units don't acknowledge within the configured window, HipLink automatically escalates to backup teams, supervisors, or mutual aid resources.
Multi-Agency Coordination
Support cross-agency notification for mutual aid events — fire, EMS, law enforcement, and public works can all be alerted from a single CAD event.
Supplemental Dispatch Data
Deliver full CAD event details — address, call type, priority, notes, and hazard warnings — directly to responders' mobile devices.
Complete Incident Record
Every notification, delivery, and acknowledgement is logged with timestamps for post-incident review, compliance, and performance analysis.
How It Works
From CAD dispatch event to responder acknowledgement — automated, location-aware, and fully logged.
01
CAD Creates a Dispatch Event
A 911 call or field report triggers a new event in the CAD system with location, call type, and priority.
02
HipLink Routes to Responders
The event is routed based on zone, unit assignment, call type, and on-call configuration — reaching the right teams instantly.
03
Responders Acknowledge
Personnel receive the full dispatch details on their preferred device and acknowledge to confirm they're en route.
04
Escalation & Record
If no response, HipLink escalates automatically. All activity is logged for post-incident review and compliance.
Integration Details
Connects via CAD APIs, NENA i3, or custom TCP/IP interfaces
Supports Hexagon, Tyler/New World, Motorola PremierOne, and CentralSquare CAD
Routes based on call type, priority, geographic zone, and unit assignment
Delivers full event details to SMS, voice, pager, or HipLink mobile app
Closed-loop acknowledgement with automatic escalation
Supports mutual aid and multi-agency notification workflows
Best Fit Environments
911 dispatch centers and PSAPs (Public Safety Answering Points)
Fire departments requiring supplemental dispatch notification
EMS and ambulance services with multi-unit coordination
Law enforcement agencies with zone-based dispatch
Emergency management offices coordinating multi-agency response
Ready to connect your CAD system with HipLink?
See how CAD Integration extends dispatch with multi-channel alerting, automated escalation, and full incident accountability.
