On-call escalation that ensures every critical IT alert reaches the right engineer with acknowledgement, escalation, and audit trail—reducing MTTR.
Built for IT operations
Reduce MTTR with on-call routing
SLA-aligned audit trails
24/7 support options
From monitoring alerts to incident resolution, HipLink provides the command layer for accountable IT operations.
Ingest alerts from Nagios, SolarWinds, PRTG, Zabbix, and other monitoring tools
Route critical incidents to the right engineer based on schedule and role
Automatically escalate when primary on-call doesn't acknowledge
Mobilize response teams for P1/P2 incidents across multiple channels
Connect to ServiceNow, Jira, and ticketing systems for closed-loop workflows
Track response times and maintain records for SLA compliance
Monitoring tools, ITSM tickets, and manual escalation triggers
On-call schedules, role-based routing, and priority escalation
Acknowledgement tracking + SLA-aligned audit record
Route critical infrastructure alerts to on-call engineers
Mobilize response teams for P1/P2 incidents instantly
Escalate security events from SIEM and monitoring tools
Learn how IT teams have reduced MTTR and improved on-call accountability with closed-loop alerting. Metrics available on request.
IT Operations Manager • Source: G2
No, HipLink integrates with your existing monitoring stack and adds intelligent routing, escalation, acknowledgement, and audit trail.
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