O'Hare Airport — IT Alerting & Emergency Notification
Automated system-triggered alerts with policy-based escalation for 24/7 IT operations
Overview
Implemented automated alerting from monitoring systems with role-based escalation policies, ensuring continuous IT operations across all airport terminals.
The Challenge
O'Hare's IT operations span multiple terminals with 24/7 uptime requirements. The existing email-based alerting system couldn't keep pace — critical server failures and network outages were delayed by minutes or hours, impacting passenger-facing systems.
The Solution
HipLink was deployed to ingest alerts from Nagios, SolarWinds, and custom monitoring agents, routing them through role-based escalation trees. On-call schedules ensured the right engineers were reached instantly, with automatic escalation if no acknowledgement was received.
Results
Mean time to response reduced from 15 minutes to under 2 minutes
Automated on-call rotation eliminated scheduling confusion
Multi-channel delivery ensured alerts reached staff regardless of location
Centralized dashboard for real-time alert status across all terminals
